FAQ English
For Travelers
Activate annual pass (smartphone version)
This article explains how to activate your Annual Pass in your account using your smartphone.
Activate annual pass (desktop version)
This article explains how to activate your Annual Pass in your account using your computer.
Contact hosts
Here we describe when you can contact hosts.
Cancellations
How to cancel a booking is explained in this article. Bookings made through VanSite can be cancelled by both travelers and hosts
Delete account
Here we are describing how you can delete your account.
For Hosts
Do I have to register a business?
In this article we give you advice on whether you need to register a business.
Payment processing
Here you can find out how payments are processed at VanSite
Basic requirements for pitches
This is a record of what requirements pitches must meet at VanSite.
How to offer a pitch
In this article you will learn how to offer your first pitch on VanSite.
Is it allowed to offer private pitches?
Please note that the following article does not constitute legal advice.
What is a reasonable price for my pitch?
Here you will find tips on how to determine an appropriate price for your ad.