Payments on VanSite are processed with the help of Stripe, one of the world's leading payment service providers for payments on the Internet. Stripe acts as a trustee for every booking on VanSite.

Payment Status

To see the status of payment processing, just take a quick look at your inbox at VanSite. Here you can see the status of the payment in the chat of the respective booking.

Status

Explanation

The payment of the customer is in process.

The booking amount is collected from the guest.


The payment was successful.

The booking amount is held by Stripe for safekeeping until the completion of the stay.

The booking has been completed.

The transfer of the booking amount to the host's account has been initiated.

When are booking amounts paid out?

Payment of booking amounts via VanSite is initiated on the last day of your guest's stay. The time to payout varies depending on the payment method.

Credit card payments are usually transferred to your bank account 1 - 5 business days after the booking is completed.

Payments by direct debit are usually transferred to your bank account 5 - 10 business days after the booking is completed.

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